Site Map

Home Pagecheap uk web hostingcheap domains with cheap web hostingcheap web hosting for web designers5 Minute Website Builderquestions about our cheap uk web hostingabout cheapest web hosting ukcontact us for cheap web hostingcheap web hosting support

Legal Information - Customer Complaints Policy:

Terms of Service
Acceptable Use Policy (AUP)
Domain Terms
Privacy Policy
Customer Complaints Policy

Customer Complaints Policy

At X9 Internet we strive to maintain absolute customer satisfaction with a value for money service, good support from a modern system managed by highly experienced datacenter staff. However, sometimes things can go wrong. In order to get any issue resolved in the quickest possible way we make available our Customer Complaints Policy.

Contact Us

When you wish to make a complaint, please visit our support page and complete the form. This information will be forwarded to our support office who will review your complaint and then decide to which department to forward it to. You will receive an email within 24 hours to confirm receipt of your complaint and a short message explaining when and how we are going to deal with it. You can also send us an email at complaints1@

If we did not resolve your complaint to your satisfaction

If we have not been able to resolve your issue to your satisfaction you must submit a Formal Complaint in writing and sent it to our office. You should include your postal address and as much information as you can, including a name or names of staff with whom you spoke over the phone or via email, as well as any ticket number, the date and time when you first contacted us and full details about the problem you wish to complain about. Send this to:

X9 Internet Internet, 21 The Broadway, Haywards Heath, West Sussex, RH16 3AB

What we will do

All written complaints are reviewed by a senior member of staff, manager or director within 72 hours after which time we will write to you to recommend a course of action with a resolve within 15 days of the date of our letter.

We take complaints very seriously, as they enable us to identify weaknesses in our services which will help us to continue to improve our service.

Quick Site Map

Home Page

Domain Names

About Us

Website Hosting

Domain Manager

About Nominet

Web Designer Hosting

One Click Apps


Website Design

SSL Certificates

About Hacking

Your Online Shop

Perl Programming


Windows Hosting

Uptime Guarantees

Billing Login

Website Builder

Refund Guarantee

Contact Us

unlimited web hosting

Guaranteed 99.9% online at all times
Monitored by

Boxter uptime

Pluto uptime



Approved Local Trader Site
Apply for your Seal

Go to the top

unlimited web hosting


© X9 Internet 1998 - 2020   Web design Peacehaven | Terms & Conditions | Contact Us

my own 5 minute website