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Frequently
Asked Questions - Domain
Matters: Frequently Asked Questions -
Hosting
Matters To transfer your .com, .org, .net
registrar from another company to X9
Internet just fill out our transfer
registrar form here.
This will move your domain either to Joker
or Dotster. The cost is £9 and your
domain name will be renewed for an extra
year past your current expiration date.
The cost is £9 per year after that
and you will be notified when your domain
name comes up for renewal. NOTE: You
should check that your domain is not
already registered with either of these
registrars.
How do I
register a domain name and sign up for
hosting at the same time?
I already own a
domain name, how do I get started with
hosting?
How do I
transfer my domain name so it points to X9
Internet Servers?
How long after I
sign up will my domain name be
usable?
What is domain
propagation?
Does X9 Internet
support third level domains
(myname.yourdomain.com)?
What Do X9
Internet's Registrar Partners Charge for
Domain Registration?
Why shouldn't I
host my Web site with a company that
offers free domain
registration?
I changed my
mind about the domain name that I
registered. Is it too late to change
it?
Where do I go to
check the availability of a domain
name?
How do I change
DNS & other information on my domain
name?
Can I register a
domain name if I am not ready to sign up
for hosting yet?
What extension
should I use for my domain
name?
What about
trademarked names?
Should I
register my domain name now or
later?
Should I
register more than one domain
name?
What characters
can I use in my domain name?
How should I go
about choosing a domain name?
How do I
transfer my registrar to X9
Internet?
What does it
mean to transfer your domain?
What are X9
Internet's name servers?
How much should
I have to pay to register a domain
name?
What is a Sub
Domain Account?
Is X9 Internet
a domain registrar?
Is X9 Internet
responsible for managing my domain
name?
How do I register a domain name and
sign up for hosting at the same
time?
If you would like to register your domain
name and sign up for hosting at the same
time, simply choose
a domain. Then on the order page just
choose the type of hosting you wish to
order. You will be given an opportunity to
purchase a new domain in the ordering
process. Once finished, your hosting
account will be set-up and your domain
name will be registered right away. You
will receive a welcome email from us with
all the information you need to get
started within 1 hour of signing up. Your
domain name will take about 24-48 hours to
'propagate' throughout the Internet and be
usable. In the meantime you can publish
your site using the information that you
receive in the welcome email.
I already own a domain name, how do I
get started with hosting?
All you have to do is go to our order
online page and choose the type of
hosting you wish to order. During the
order process, you will be given a choice
to transfer an existing domain. And if you
have any problems at all with your domain
transfer, please contact our technical
support staff who will be happy to help
you. You will receive your welcome email
with all the information you need to get
started within 1 hour of signing up. It's
that easy!
How do I transfer my domain name so it
points to X9 Internet Servers?
If you registered your domain name with
another registrar, then you will need to
update your domain name records to point
to our name servers. This information is
included with your welcome pack, but you
can also request that we do this for
you.
How long after I sign up will my domain
name be usable?
It usually takes about 24-48 hours for a
domain name to 'propagate' or be usable
throughout the Internet. This applies to
new domain registrations and to domain
transfers.
What is domain propagation?
When a visitor types your domain name into
their Web browser, their request is
referred to a nameserver that indicates
the physical location (the IP address) of
your domain on the Internet. When your
site location changes to a new IP address,
or when a new domain name is added,
nameservers around the world must be
notified of the change. This process is
referred to as propagation.
Propagation normally requires 24-48 hours.
During this period, if you are
transferring your domain, some nameservers
will refer to the old location of your
site and some to the new location.
Therefore, a visitor accessing your site
may be directed to either the old or new
location. That's why it is best to cancel
your old provider only after the Internet
has propagated and all requests to view
your site are being routed to our
servers.
Does X9 Internet support third level
domains (myname.yourdomain.com)?
Yes. We can create separate ftp and email
accounts for sub domains. The only
restriction is that you have the main
domain name (ie yourdomain.com) with us
and the sub domain has to be in the form
of: something.yourdomain.com.
What Do X9 Internet's Registrar
Partners Charge for Domain
Registration?
We are an accredited Nominet member for UK
domains and our partners for other domains
are Dotster.com and Joker.com. Our
partners charge between £5 and
£9 for domain registration depending
on the type of domain.
Why shouldn't I host my Web site with a
company that offers free domain
registration?
Some hosting companies offer FREE domains
while you host your web site with their
company. Then, if you decide to move your
web site to another host, you cannot take
your domain name with you because the
hosting company is the real owner of the
domain name. Although we bundle a 'free'
domain with each hosting account, this is
actually registered in your name and
becomes your property because we want our
customers to always have the option to
move to another hosting company and to
take their domain name with them.
I changed my mind about the domain name
that I registered. Is it too late to
change it?
Once you register a domain name, you
cannot "un-register" it. If you find that
the domain name you chose no longer suits
your business or personal needs, you
should register another domain name. The
domain name you originally registered will
continue to be registered to you until the
end of the registration period.
Registration and Domain Registration
renewal fees are non-refundable.
Where do I go to check the availability
of a domain name?
Domain name availably can be checked
through a "WHOIS" server. There are a
variety of these services available at
different websites. We offer this facility
here. It's
usually best to check with the
"authoritative" registry for the domain
you're searching for. Nominet
handles UK domains, Joker.com
handles most other domains.
How do I change DNS & other
information on my domain name?
If you registered your domain with X9
Internet when you signed up for hosting,
you can make these changes from your
control panel. Otherwise you will need to
modify your information at your current
registrar.
Can I register a domain name if I am
not ready to sign up for hosting
yet?
We can register your domain name and you
can set up a hosting account later. In the
mean time it will be parked on our
servers. And, we will point your domain
name to our servers so that when you sign
up for hosting, your new domain name will
be ready to use. (No transfer will be
necessary.) Register a .com, .net or .org
domain name up to 67 characters total for
1-10 years here.
What extension should I use for my
domain name?
There are many different extensions
available right now. If you are a US or UK
business catering either for the US or
global market, we recommend a .com suffix.
It is the first extension that most people
try when searching for a site. Also, since
it is one of the oldest extensions, .com
shows that your business has been around
for a while and has a well established
presence on the web. If you are a UK
business catering only for the UK market
we strongly recommend you use a .co.uk
suffix as most search engines give UK site
visitors the option to search only for UK
sites and web sites with the .com suffix
will be excluded from search results.
What about trademarked names?
Avoid trademarked names. There are two
really good reasons for this. First, it's
not very nice. We have all heard the
stories about the zany guy who thought
ahead and bought
"some-huge-multi-million-pound-company.com"
and sold it to the company for enough
money to retire on. But, remember that
those companies have spent lots of time
and money creating their brand, and you
probably wouldn't be happy if the tables
were turned. The second reason to avoid
trademarked names is that companies are no
longer opening their pocketbooks to get
their names back. They are calling their
lawyers. Also, pending legislation will
soon make it very difficult to register
someone else's trademarked name.
Should I register my domain name now or
later?
Domain names are being snatched up faster
than candy at the St. Patrick's Day
parade. You must register soon unless you
want to get stuck with
"the-domain-name-that-no-one-wanted.net".
You do not have to have a web master or an
e-commerce department or a web design
consultant or... Heck, you don't even need
a web page. Just go to our domain
registration page and register your
domain name before you loose the
opportunity to get the name you really
want.
Should I register more than one domain
name?
Sometimes, it isn't a bad idea to register
several similar domain names. If you have
"yourname.com", register "yourname.net" so
no one else takes it. You can register
your full company and a shorter, easier to
remember version. Some people even
register common misspellings of their
company's name. It's a good idea to get
these misspelled domain names before your
competitor does!
What characters can I use in my domain
name?
Just a reminder. Domain names can only use
letters, numbers, and hyphens ("-").
Spaces and other symbols are not allowed.
Cannot begin or end with a hyphen. Domain
names are not case sensitive. Domain names
cannot exceed 63 characters total. Other
domain names cannot exceed 22 characters,
not including the extension.
How should I go about choosing a domain
name?
When you have settled on several available
name choices, see what your friends and
clients have to say. A name that may make
perfect sense to you may be too hard for
other people to remember. Is your domain
easy to say? Is it hard to spell? Do you
have to explain why you chose the
name?
How do I transfer my registrar to X9
Internet?
To transfer your UK domain to the
X9INTERNET tag go here.
There is no cost involved to do this but
you will be charged a renewal fee of
£5.80 every 24 months. You can
transfer and point as many domains to X9
Internet as you like. You only pay for
your hosting account and domain renewals.
If you do not have an X9 Internet hosting
account, these domains will be parked
until you wish to use them. You cannot use
email or web pages associated with a
parked domain.
Note: Transferring registrars is different
from domain transfers. A domain transfer
means that you are merely updating your
domain record at your current registrar to
point it to our servers. You do not need
to transfer your registrar to use your
domain name on our servers.
What does it mean to transfer your
domain?
When you transfer your domain you are just
pointing it to our servers. This means
when someone types your domain name in
their browser it will go to your Web site
on our servers. In order to transfer your
domain you must go to the registrar where
you purchased your domain name and have
them update your records. We will gladly
help you handle your domain transfer.
What are X9 Internet's name
servers?
Server Bruno:
Primary Server Hostname: ns0.x9.net
Primary Server Netaddress:
212.69.220.39
Secondary Server Hostname: ns1.x9.net
Secondary Server Netaddress:
212.69.192.112
Server Oscar:
Primary Server Hostname:
ns1.x9internet.co.uk
Primary Server Netaddress:
81.21.66.148
Secondary Server Hostname:
ns2.x9internet.co.uk
Secondary Server Netaddress:
81.21.66.209
How much should I have to pay to
register a domain name?
At one time, companies were able to get
away with charging reservation fees plus a
"mandatory" £70 Nominet fee.
Recently, it was decided that other
companies should be able to compete to
sell domain names. This has lowered prices
dramatically. To register your domain name
from less than £3 a year, just go to
our domain names
page.
What is a Sub Domain Account?
A sub-domain account is an account that
can be set-up to be redirected to a
subdirectory under your main account. For
example info.yourdomain.com is considered
a sub domain. The only requirement is that
your main domain name (yourdomain.com) be
hosted on our servers.
To order a sub-domain account please go to
our Add
Additional Domains Form.
Is X9 Internet a domain
registrar?
No. You can, however, purchase your domain
name through X9 Internet. We register non
uk domains through Joker (Europe) and
Dotster (USA) or uk domains with Nominet
when they are purchased with a new hosting
account. We are an accredited Nominet
Member with the tag X9INTERNET.
Is X9 Internet responsible for managing
my domain name?
When your domain is about to expire, you
will receive emails from your Domain
Registrar explaining the expiration date
and the process to renew your domain. This
applies only to domains registered for you
by X9 Internet or for domains whose
registrars have been transferred to X9
Internet's registrars or for UK domains
when such were retagged to X9 Internet. In
all other cases it remains your
responsibility to renew your domain in
time.
© 1998/2005 X9 Internet. Serial 134 12
2916 All rights reserved.
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