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Frequently Asked Questions - Hosting:

Frequently Asked Questions -
Domain Matters


What can I NOT HOST with my X9 Internet account?

In which country is X9 Internet based?

How long has X9 Internet been in business?

What is hosting?

Explain your UNLIMITED plans

Can I host streaming Videos and Audio?

How long after I sign up will I be able to start uploading my website?

Do I have unlimited access to update my pages?

What do I need to use X9 Internet's web hosting services?

Can I offer software downloads with my X9 Internet account?

If I sign up for Annual payment, do I have to pay in one lump sum annually?

What content is NOT allowed on your servers?

Do you have a 30 Day Money Back Guarantee?

How do I promote my site to the search engines?

Can I track how many people visit my Web site?

What are referral logs and does X9 Internet offer referral logs?

What is considered SPAM?

How will I be billed for my account?

Does X9 Internet offer any ready-to-run CGI-scripts?

Does X9 Internet provide any database solutions?

What are X9 Internet's Name Server Addresses?

What platform or Operating System (OS) does X9 Internet use?

Does X9 Internet also design web pages?

99.9% Uptime

30 Day Money Back Guarantee

If I cancel before the end of my hosting term, do I get a refund?




What can I NOT HOST with my X9 Internet shared user account?

Anything which is illegal, pornography, copyright material without consent from the owner, files which are not connected to your website and are uploaded for the purpose of online storage, or files which are linked to your website for the purpose of multiple downloads by running a file download website. And any script or application which was designed to run only on a dedicated server. If in doubt, check with us first.

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In which country is X9 Internet based?

United Kingdom with offices in London and Burgess Hill.

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How long has X9 Internet been in business?

We started providing hosting services in 1999.

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What is hosting?

Hosting means that you found a home for your Web site on our Web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines.

We can also help you register your Domain Name, which becomes your unique Web address. Having your own Domain Name suggests you have your own Web space, and since email can be addressed to your domain (e.g. www.yourname.co.uk), you will not have to announce a new email address if you change Internet providers.

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Explain your UNLIMITED hosting service.

The term "Unlimited" is often misunderstood. Unlimited, by our definition, means that we do not set any quotas for web space and bandwidth. Your website will not suddenly go down without notice because you have exceeded your bandwidth quota, and incoming email will not suddenly stop because you have run out of disk space to store new emails. But excluded from our unlimited service is CPU and Memory, because CPU and memory have physical limits.

Memory is like petrol in the tank, when the petrol is finished the car stops - when the memory is exhausted the server cannot function. CPU is like the engine of a car. If you have an average sized car with an average sized engine, but hook a huge heavy juggernaut trailer to the back of it, it will really struggle to tow that trailer and may even be unable to move it at all.

Our platform is a shared hosting system with several hundred websites on each server and sharing the CPU (power) of that server. If a website is very large and very busy, it will use most of the servers' CPU which will result in a poor performance for all websites sharing the power from that server. When a website gets too busy, it can no longer operate on a shared server because there is not enough power to efficiently run all the other websites and also this very large website all at the same time. This is when it needs to be moved onto a VPS or dedicated server where it does not have to share power with other websites. This is also the natural limit of our unlimited web hosting service.

Furthermore, our unlimited web hosting service is only available for web hosting, FTP and email. We DO NOT offer an unlimited online file storage service.

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Can I host streaming Video and Audio?

You can host videos in flash and QuickTime format, as well as all types of sound files, but this may change your website into a multimedia site and these are not covered by our unlimited web hosting service. We limit bandwidth for multimedia websites to 25 GB per month.

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How long after I sign up will I be able to start uploading my website?

Immediately, you should receive an email with your login details as soon as you have placed your order.

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Do I have unlimited access to update my pages?

Yes. You can edit your website any time day or night. For security reasons we have introduced file locking. We require this because of the many PC viruses circulating that steal passwords stored in your FTP programs. We recommend that you do not store passwords inside your FTP software for this reason. Instead, manually re-enter passwords each time you need to use FTP.

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What do I need to use X9 Internet's web hosting services?

If you are viewing this page, then you have all that is required to take advantage of X9 Internet's unlimited web hosting services - a computer with an Internet connection.

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Can I offer software downloads with my X9 Internet account?

Websites which offer downloads are not covered under our unlimited web hosting service because a large demand for downloads at the same time can result in poor server performance which will negatively affect other websites hosted on the same server.

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If I sign up for Annual payment, do I have to pay in one lump sum annually?

Yes. You will automatically be billed in one lump sum at the annual rate when you sign up. You will be billed again that same lump sum one year from your anniversary date. If you decide to move to another ISP before your annual or 2-yearly payment has been used up, we will refund the difference. We do not refund partial months - if you decide to cancel you account on the 2nd day of a particular month, we can not refund prepaid fees for that month.

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What content is NOT allowed on your servers?

You may not host adult content and satanic materials, or anything illegal. You cannot offer for download from your site programs, music and video of which you are not the copyright holder. You cannot use your account as your online hard drive to store files which are not connected to your web site. Accounts which host such content will have these files deleted or may be terminated without notice and without a refund. If in doubt, always check with us first.

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Do you have a 30 Day Money Back Guarantee?

Yes. For more information please see our
30 Day Money Back Guarantee.

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How do I promote my site to the search engines?

All accounts hosted on our servers will automatically have all their web pages indexed by Google.

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Can I track how many people visit my Web site?

All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity.

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What are referral logs and does X9 Internet offer referral logs?

Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximise traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyse. This is offered under all our plans in the Control Panel.

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What is considered SPAM?

SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. X9 Internet hosting accounts can not be used for the purpose of sending bulk unsolicited mail and are subject to immediate termination without refund.

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How will I be billed for my account?

Billing notification is by email. You can also renew at any time by login into your
account manager.

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Does X9 Internet offer any ready-to-run CGI-scripts?

Yes. X9 Internet offers several applications. They are available from your control panel and can be automatically installed with just one click of the mouse.
Here are some >>

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Does X9 Internet provide any database solutions?

X9 Internet supports MYSQL and it can be easily set-up and managed using the MYSQL administration tool in the Control Panel.

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What are X9 Internet's name servers?

don.X9 Internet.co.uk 79.170.40.2
eva.X9 Internet.co.uk 79.170.43.3

Note: More nameservers apply to cPanel servers -
contact us to find yours.


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What platform or Operating System (OS) does X9 Internet use?

Our servers run Apache Web server over Red Hat/Centos Linux (UNIX).

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Does X9 Internet Internet also design web pages?

We also provide webmaster assistance and full webmaster services when we create a site for you using our own web builders, including the 5Minute HTML5 drag&drop builder.

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99.9% Uptime

Over the last 2-year reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business ASAP.

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30 Day Money Back Guarantee

When you place an order with X9 Internet you can do so with confidence. In the event that our hosting platform was not quite what you were looking for, we will obviously refund your money in full. Please note that domain name registrations are not covered by this guarantee. You are able to trial our service without the requirement of a domain.

For more information see our 30 Day Money Back Guarantee Page
here.

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If I cancel before the end of my hosting term, do I get a refund?

Refunds are calculated by charging the monthly rate for the months you have used and refunding what balance remains on your account. We do not refund partial months.

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