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More than 14 years experience in this industry has taught us several key factors. One was the requirement for a dedicated account manager to manage your account and to personally assist you whenever you require help, in order to guarantee satisfaction.

But it's not just about offering a good service. To insure that you are never charged for a service that does not meet your needs or standards, I am offering an honour-based money-back-guarantee when you purchase an unlimited web hosting account for your business.

I will honour all refund requests but respectfully ask you to consider carefully the services offered with your choice of product as some lower cost products offered by others may not be comparable with what we offer.

You may request a refund and cancellation of service up to 30 days from the date of making your first payment. When you request a refund and cancellation of service, I will refund in full your PayPal payment or credit your credit/debit card immediately and payments made by cash/money order or cheque will be refunded by cheque.

Please note that domain names, ssl certificates, vps and dedicated servers, web design and perl programming are not covered by our 30 day money back guarantee.

This does not affect your statutory rights.

The X9 Internet Team



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