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 Legal Information - Terms and Conditions:

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Legal Agreements & Policies

Quick Reference Guide of service requirements:

We've provided this quick reference guide of some of the most common questions that come up regarding our legal policies. This is not a complete list of all our policies, and this summary does not serve as a replacement for reading to and agreeing to our
terms and conditions, acceptable use policy, domain terms or privacy policy.

By ordering a X9 Internet unlimited account you acknowledge that you have read in full and agree to our Terms and Conditions, Acceptable Use Policy and Privacy Policy.
  • Payment must be received by 11:59pm (GMT) on the day invoices are due.
  • Because our unlimited web hosting service is provided from a shared server platform, you cannot host an application or website which requires very high CPU and memory and which should be hosted on a dedicated server. Unlimited web hosting only applies to disk space and bandwidth. CPU and memory is not unlimited due to physical hardware limits.
  • A X9 Internet unlimited web hosting account is not suitable to be used as a games server.
  • We do not permit IRC on our network.
  • We do not allow the hosting of download sites as they can be very resource demanding. Check with us first before you set up a download site.
  • You cannot use our unlimited service to store files which are not connected to your website. Our unlimited web hosting service is for hosting websites. We do NOT offer an unlimited online file storage service.
  • You cannot host copyright material without a licence or the permission of the copyright holder.
  • Multimedia websites which contain a lot of flash video and sound may be subject to a bandwidth quota limit of 25 Gb per month.
  • You cannot use our unlimited service to host an application or website which requires or was designed for a non-shared environment such as a dedicated server or virtual private server.
  • You can create hosting accounts for your clients for whom you are building websites, but you cannot resell a hosting account. You remain solely responsible for every hosting account you create and its conduct.
  • Where you are creating websites and hosting accounts for your clients, any support request regarding such hosting accounts must be submitted by you. We cannot support your clients directly.
  • Hosting accounts which send out spam will be disabled. You are advised not to store your passwords inside your FTP or MAIL client because this is quickly picked up by the many scripts which are circulating the Internet to mine for login details. You are responsible for all your files and data and must back them up regularly. In the event your website is compromised, we will disable it and you can then restore it from an uninfected backup.
  • WordPress Sites: When setting up a WordPress site you are required to always update to the newest version as soon as it is published. You are required to create a new admin user by choosing a difficult to guess username and assigning administrator rights to this admin user and then delete the default user 'admin'. Wordpress sites which are found to run with out of date applications and managed by the user 'admin' will have their hosting accounts shut down.
  • Email limits: 1000 in any 12 hour period, unless you are using the mailing list feature which can be used as many times a day as you like, provided each list has no more than 2,500 subscribers. You may send unlimited emails using a mail client such as Outlook and the X9 Internet mail relay, but you may not send the same message to more than 100 recipients. Webmail is not designed for heavy use and you are limited to 50 emails per day.
  • X9 Internet respects the privacy and security of its customers and users of its website. However, we may need to disclose your information to other companies in order to process and/or provide services ordered, such as domain names. Full details of how we collect, use and disclose your information is available in our privacy policy.

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