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 Legal Information - Terms of Service:

Terms of Service
Acceptable Use Policy (AUP)
Domain Terms
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Terms of Service

1. General Terms The following Terms of Service and accompanying policies (collectively the "contract" or the "Agreement") constitute a binding, legal agreement between X9 Internet ("X9 Internet", the "Company", "us" or "we") and the customer (the "Customer" or "you") which shall govern the terms and conditions of services provided by the Company. The Company agrees to provide services to the Customer in accordance with the terms and conditions set forth in the Agreement.

1.1 Definition of Terms. All services provided by X9 Internet are henceforth referred to as the "Service". All accounts, whether they be shared web hosting, server management, or any other product or service offered by X9 Internet, are governed under the Agreement and subject to all terms and conditions. In all parts of the Agreement, singular refers to plural and masculine refers to feminine as applicable.

1.2. Modifications to this Agreement. We reserve the right to change the Agreement at anytime, in whole or in part, at any time. Where you disagree with the updated agreement, you will be able to cancel and terminate services at the end of your current billing period. If you reject the updated agreement and fail to contact us within seven (7) days giving notice of your rejection in writing, it will be assumed that you acknowledge and agree to the updated Agreement and agree to be bound by the updated terms. You acknowledge that any changes or modifications shall not constitute grounds for non-payment.

1.3. Transfer of Rights and Assignation. Under no circumstances shall the Customer transfer their rights under this agreement to any other individual or third-party without the direct written consent of the Company. The company shall be entitled in its absolute discretion to assign the whole or any part of this agreement.

1.4. Severability. Every provision set out in a separate paragraph will be construed as a separate and independent provision severable from all or any of the other provisions. The headings are for convenience only and will not affect the validity or construction thereof.

1.5. Accepted Methods of Notification. Where you are required to give notice to us under this agreement, all notifications must be made in writing and delivered either via our online members area, by sending a support ticket to the cancellation department. Notification given in any other form, for example, over the telephone or informal email to an employee or company director will not be accepted.

1.6. Jurisdiction. This contract and agreement shall be governed and construed in accordance with the Laws of England, United Kingdom, and the parties submit to the non-exclusive jurisdiction of the Courts of the said Country.

1.7. Timeframes. All dates and times are given in good faith but no liability is accepted for damage or loss caused by delay.

1.8. Limitation of Liability. Neither party shall be liable for any indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, data, or data use. Our maximum liability for any damages whether in contract or delict will not exceed the fees which you have paid to us or are payable to us for this order, and if such damages result from your use of the software or technical support, the liability shall be limited to the fees paid or payable for the software or technical support.

2. Order Acceptance

2.1. Request for provision of services. X9 Internet as a firm dealing in online ecommerce, makes available to you an order form for the purpose of ordering services. During the order process, you will be assigned a unique order ID and your payment will be taken and/or your payment details stored. This does not constitute acceptance of your order. Your order is only accepted when you receive an email or other communication from us informing you that your order has been accepted and your service is now in the process of being provisioned. Your order may be rejected at any point prior and for a period of up-to twenty-four (24) hours following this, in cases where we believe your order represents too high a risk, we do not have the stock to fulfill your order or where you placed the order improperly &endash; for example, ordering a service with a promotion (including coupon codes or other automatic discounts) which has expired. The company will be the sole judge in deciding what constitutes placing an order improperly.

2.2. Proof of identity and payment. As X9 Internet operates in industries with high-fraud risks, we perform extensive checks on all orders. These checks are carried out in full compliance with our privacy policy. X9 Internet will refuse and refund orders where we deem the order to be too high a risk, where we believe the documentation or details provided are not legitimate. X9 Internet co-operates fully with local and international law enforcement agencies and reports all instances of fraud or suspected fraud.

2.3. Substitution and upgrades. Due to parts availability or other concerns, when you order a service from X9 Internet, the entire service or components of the service purchased may be replaced and/or substituted for components of equal performance or value. Components may also be upgraded with components which are of greater value and / or represent faster or improved performance. Where we decide to upgrade or substitute all or part of your service, there will be no change to the monthly fee or set-up fees charged. The company will be the sole judge as to what constitutes 'equal performance or value'. The service specification listed on our website and/or in any advertisement should be considered the minimum specification which X9 Internet will provide where an order has been placed by you and accepted by us.

2.4. Incorrect or Inaccurate Information. We endeavour to make all the information on our websites and in our advertisements as accurate as possible. X9 Internet however does not warrant that the information provided is complete, reliable, current, or error-free. If an error is found within fourteen (14) days of accepting your order, we will contact you as quickly as possible and allow you to either cancel your order or reconfirm your order with the correct information. Where we do not receive a response from you within seventy-two (72) hours, we will cancel your order and refund you via the means payment was taken.

2.5. Contract Period. Unless otherwise agreed in writing, all services are provided on a yearly basis. The billing period starts from the date the service is ordered by you from us.

3. Billing and Refund Policy

3.1. Payment Policy. All fees for Service provided by the Company are due in advance on the first day of each billing cycle. An invoice for Services due will be generated on your account and dispatched to your primary account e-mail address approximately five (5) days prior to your actual due date. Within those five (5) days, the Customer must login to the billing centre and make full payment of all due amounts. We accept all main credit and debit cards, and PayPal. It shall be the Customer's responsibility to ensure that full payment is received prior to the designated invoice due date. Reminder invoices and/or notices are not guaranteed.

All invoices must be paid in full not later than 11:59 PM GMT on the designated invoice due date. If we do not receive full payment on any given invoice before the designated invoice due date, the Customer's account will become delinquent. All delinquent accounts are subject to immediate suspension or disconnection of all provided Services, not just the Service that is past due or delinquent. Any account that remains delinquent for more than twenty-four (24) hours following suspension or disconnection of services is subject to immediate cancellation of all Services provided. In the event of cancellation for non-payment, all Services provided by X9 Internet will be terminated, and all associated data will be permanently lost. The customer acknowledges that X9 Internet is not responsible for any damages or losses due to cancellation for non-payment.

When a service was suspended due to non payment, but the service was not yet deleted, you can apply to reannimate the service for which we require an admin fee of £15.00 which must be paid together with the outstanding amount before we can unsuspend the service.

All invoices that remain unpaid after seven (7) days of the designated invoice due date will be referred to our collections agency. The collections agency used by X9 Internet may vary from time to time. If civil litigation is deemed necessary to collect a past due balance, the Customer agrees to pay all of our court and solicitors fees, in addition to the collections fee, original amount due, and any reconnection charges. The Customer agrees to a place of venue of the Company's choosing.

3.2. VPS Payment Policy. When an order is placed for a VPS with monthly payment, we require a deposit equal to one month's rental. When you miss a payment we will use your deposit payment to make the payment which was missed. When you then make your payment we will return those funds into your deposit account. When an invoice remains unpaid for more than 21 days, we will accept notice that you wish to cancel the VPS at the end of the current monthly payment period after which time the VPS will be deleted and you no longer have access to the files held on it. VPS deletion cannot be reversed.

3.3. Refunds Policy. Except as specified elsewhere in this agreement or as part of our published money-back guarantee, all payments to X9 Internet are final and non-refundable. This includes any agreed one-time set-up or domain registration fee and all subsequent charges or fees regardless of usage. Refunds will be made where we are legally obligated to do so. We may also provide refunds at our discretion. If you believe you have been overcharged or falsely billed, you must communicate these concerns to our Billing Department within twenty-eight (28) days of such overcharge or false billing.

3.4. Bank Assisted Disputes ("Charge back"), Payment Disputes or Payment Reversals. Initiation of any complaint or Bank Assisted Dispute (charge back) against us constitutes a severe breach of this agreement. A "complaint or charge back" shall be defined as initiating any form of complaint or charge back with PayPal, your credit card issuer or bank. Upon receipt of a complaint or charge back, or threat thereof, X9 Internet will immediately suspend or disconnect all Services provided to the Customer. If we do not hear from you within twenty-four (24) hours of such suspension, we will immediately cancel and terminate all Services provided, not just the Service that is being disputed. We will then initiate proceedings with our collections agency to collect and recover the full amount for services. Please note that threats of a complaint or charge back will be treated the same as an actual complaint or charge back

4. Cancellation Policy

4.1. Cancellation Policy. You may cancel your Services with X9 Internet at anytime by providing the Company with not less than five (5) days prior written notice of your intent to cancel Services. All cancellation requests must be submitted to us via our online ticketing system, must be submitted to the billing department, and must contain all information requested. Cancellation requests received not meeting these conditions will not be accepted.

We must emphasise that if you do not cancel a Service at least five (5) days prior to your next scheduled due date for that Service, it will be assumed that you intend to renew the Service for an additional billing cycle, and you will be responsible for payment of the next generated invoice

We may at our discretion accept cancellation requests less than five (5) days prior to your next scheduled renewal date.

Our billing system is automated and cancelling your PayPal or Credit Card subscription may result in immediate cancellation of your hosting account regardless of any remaining time left that you have prepaid for. Once your account is cancelled, there is no way to retrieve your data. Please backup you data before you cancel.

5. Uptime/SLA Agreement

5.1. Service Level Agreement. X9 Internet guarantees at least 99.9% network and power uptime. This excludes scheduled maintenance, reboots, self-inflicted downtime, acts of God, backbone issues, DDoS attacks, hardware failure, downtime on individual servers, service failures, labour strikes, or other conditions out of the company's control. In the unlikely event that we fail to meet our network uptime guarantee, we will issue a prorated credit to your account to be credited to your next invoice.

6. Support Policy

6.1. Sales, Billing and Network Support. All software services provided by the company to the customer are "unmanaged". The company is not obligated to assist or provide technical support for any software issues. The company will have the sole decision on what constitutes a software issue. For the purposes of sales questions, billing enquiries and technical support related to the server hardware or network, the company provides access to a support HelpDesk, accessible from our support site. Any Customer requiring assistance beyond our normal support policy will be notified that the request falls outside our normal support policy.

6.2. Server Tweaks. If service is provided to you on a shared platform, you cannot request server tweaks or custom compilations of the server to include add-on modules to run software which was not provided by us via the one-click install feature bundled with the shared service. Our shared platform has been built specifically to facilitate multiple users and requesting that we increase system limits or system quotas to facilitate custom software which may not have been developed specifically for a shared platform, will erode our platform design and such requests will be denied. In such cases you should look at our vps or dedicated server range to provide you with a solution.

6.3. Support Abuse. Abuse or disrespect directed towards our staff or network staff will never be tolerated. If you are disrespectful, use foul language, threaten us, or do anything else we may find offensive, you will be considered in severe breach of this agreement. Violations of this policy carry heavy penalties including, but not limited to, warning, extended suspension or disconnection of all Services provided, or cancellation of all Services provided. Prior to un-suspension or disconnection of a Service suspended or disconnected for violation of this policy may be subject to an "Administrative Charge" of £25.00. As per this agreement, no refunds will be offered in the event that cancellation is considered

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