Frequently
Asked Questions -
Hosting:
Frequently Asked Questions -
Domain
Matters
What
can I NOT HOST with my X9
Internet
account?
In
which country is X9 Internet
based?
How
long has X9 Internet been in
business?
What
is
hosting?
Explain
your UNLIMITED
plans
Can
I host streaming Videos and
Audio?
How
long after I sign up will I be
able to start uploading my
website?
Do
I have unlimited access to update
my pages?
What
do I need to use X9 Internet's
web hosting
services?
Can
I offer software downloads with
my X9 Internet
account?
If
I sign up for Annual payment, do
I have to pay in one lump sum
annually?
What
content is NOT allowed on your
servers?
Do
you have a 30 Day Money Back
Guarantee?
How
do I promote my site to the
search
engines?
Can
I track how many people visit my
Web site?
What
are referral logs and does X9
Internet offer referral
logs?
What
is considered
SPAM?
How
will I be billed for my
account?
Does
X9 Internet offer any
ready-to-run
CGI-scripts?
Does
X9 Internet provide any database
solutions?
What
are X9 Internet's Name Server
Addresses?
What
platform or Operating System (OS)
does X9 Internet
use?
Does
X9 Internet also design web
pages?
99.9%
Uptime
30
Day Money Back
Guarantee
If
I cancel before the end of my
hosting term, do I get a
refund?
What can I NOT HOST with my X9
Internet shared user account?
Anything which is illegal,
pornography, copyright material
without consent from the owner,
files which are not connected to
your website and are uploaded for
the purpose of online storage, or
files which are linked to your
website for the purpose of
multiple downloads by running a
file download website. And any
script or application which was
designed to run only on a
dedicated server. If in doubt,
check with us first.
In which country is X9
Internet based?
United Kingdom with offices
in London and Burgess Hill.
How long has X9 Internet been
in business?
We started providing hosting
services in 1999.
What is hosting?
Hosting means that you found
a home for your Web site on our
Web servers, which are stored in
a secure, climate controlled
environment and are connected to
the Internet via high speed data
lines.
We can also help you register
your Domain Name, which becomes
your unique Web address. Having
your own Domain Name suggests you
have your own Web space, and
since email can be addressed to
your domain (e.g.
www.yourname.co.uk), you will not
have to announce a new email
address if you change Internet
providers.
Explain your UNLIMITED hosting
service.
The term "Unlimited" is often
misunderstood. Unlimited, by our
definition, means that we do not
set any quotas for web space and
bandwidth. Your website will not
suddenly go down without notice
because you have exceeded your
bandwidth quota, and incoming
email will not suddenly stop
because you have run out of disk
space to store new emails. But
excluded is unlimited CPU and
Memory, because we have set CPU
and memory quotas for each
hosting account. But these are very generous and will allow for a very busy website.
Memory is like petrol in the
tank, when the petrol is finished
the car stops - when the memory
is exhausted the server cannot
function. CPU is like the engine
of a car. If you have an average
sized car with an average sized
engine, but hook a huge heavy
juggernaut trailer to the back of
it, it will really struggle to
tow that trailer and may even be
unable to move it at all. If you
must have enough power to
overcome this, then you have
outlived shared hosting and you
will require a virtual or
dedicated server. We can help you
with that.
Furthermore, our unlimited web
hosting service is only available
for web hosting, FTP and email.
We DO NOT offer an unlimited
online file storage service or a
download mirror.
Can I host streaming Video and
Audio?
You can host videos in flash
and QuickTime format, as well as
all types of sound files, but
this may change your website into
a multimedia site and these are
not covered by our unlimited web
hosting service. We limit
bandwidth for multimedia websites
to 25 GB per month.
How long after I sign up will
I be able to start uploading my
website?
Immediately, you should
receive an email with your login
details as soon as you have
placed your order.
Do I have unlimited access to
update my pages?
Yes. You can edit your
website any time day or night.
For security reasons we have
introduced file locking. We
require this because of the many
PC viruses circulating that steal
passwords stored in your FTP
programs. We recommend that you
do not store passwords inside
your FTP software for this
reason. Instead, manually
re-enter passwords each time you
need to use FTP.
What do I need to use X9
Internet's web hosting
services?
If you are viewing this page,
then you have all that is
required to take advantage of X9
Internet's unlimited web hosting
services - a computer with an
Internet connection.
Can I offer software downloads
with my X9 Internet account?
Websites which offer
downloads are not covered under
our unlimited web hosting service
because a large demand for
downloads at the same time can
result in poor server performance
which will negatively affect
other websites hosted on the same
server.
If I sign up for Annual
payment, do I have to pay in one
lump sum annually?
Yes. You will automatically
be billed in one lump sum at the
annual rate when you sign up. You
will be billed again that same
lump sum one year from your
anniversary date. If you decide
to move to another ISP before
your annual or 2-yearly payment
has been used up, we will refund
the difference. We do not refund
partial months - if you decide to
cancel you account on the 2nd day
of a particular month, we can not
refund prepaid fees for that
month.
What content is NOT allowed on
your servers?
You may not host adult
content and satanic materials, or
anything illegal. You cannot
offer for download from your site
programs, music and video of
which you are not the copyright
holder. You cannot use your
account as your online hard drive
to store files which are not
connected to your web site.
Accounts which host such content
will have these files deleted or
may be terminated without notice
and without a refund. If in
doubt, always check with us
first.
Do you have a 30 Day Money
Back Guarantee?
Yes. For more information
please see our 30
Day Money Back
Guarantee.
How do I promote my site to
the search engines?
All accounts hosted on our
servers will automatically have
all their web pages indexed by
Google.
Can I track how many people
visit my Web site?
All accounts come with a
powerful Site Statistics Tool in
the Control Panel that shows
hits, referrer logs, country
stats and more! You can even look
at this data in a graphical
format showing daily, monthly and
yearly activity.
What are referral logs and
does X9 Internet offer referral
logs?
Referral logs tell you the
web site from which visitors
reached your page. Using this
information, you can tune your
online advertising to maximise
traffic to your site. We provide
this information in the form of
domain names of the referring
pages (not IP addresses), making
it easier to interpret and
analyse. This is offered under
all our plans in the Control
Panel.
What is considered SPAM?
SPAM is any unsolicited
email. If you are going to send
email to potential customers you
should sign up for an 'opt-in'
email list. These are lists of
email addresses for people who
ask to be emailed to on a
specific topic, and it states
that they signed up to be on that
list at the beginning of the
email. X9 Internet hosting
accounts can not be used for the
purpose of sending bulk
unsolicited mail and are subject
to immediate termination without
refund.
How will I be billed for my
account?
Billing notification is by
email. You can also renew at any
time by login into your
account
manager.
Does X9 Internet offer any
ready-to-run CGI-scripts?
Yes. X9 Internet offers
several applications. They are
available from your control panel
and can be automatically
installed with just one click of
the mouse. Here
are some
>>
Does X9 Internet provide any
database solutions?
X9 Internet supports MYSQL
and it can be easily set-up and
managed using the MYSQL
administration tool in the
Control Panel.
What are X9 Internet's name
servers?
don.X9 Internet.co.uk
79.170.40.2
eva.X9 Internet.co.uk
79.170.43.3
Note: More nameservers apply to
cPanel servers - contact
us
to find yours.
What platform or Operating
System (OS) does X9 Internet
use?
Our servers run Apache Web
server over Red Hat/Centos Linux
(UNIX).
Does X9 Internet Internet also
design web pages?
We also provide webmaster
assistance and full webmaster
services when we create a site
for you using our own web
builders, including the 5Minute
HTML5 drag&drop builder.
99.9% Uptime
Over the last 2-year
reporting period our servers have
been up an average of 99.95%. If
your site is down and it's our
fault we'll work on it promptly,
and get you back in business
ASAP.
30 Day Money Back
Guarantee
When you place an order with
X9 Internet you can do so with
confidence. In the event that our
hosting platform was not quite
what you were looking for, we
will obviously refund your money
in full. Please note that domain
name registrations are not
covered by this guarantee. You
are able to trial our service
without the requirement of a
domain.
For more information see our 30
Day Money Back Guarantee Page
here.
If I cancel before the end of
my hosting term, do I get a
refund?
Refunds are calculated by
charging the monthly rate for the
months you have used and
refunding what balance remains on
your account. We do not refund
partial months.
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